Ridiculous Customer Service

[Karak]

Since we have a bad customer thread I figured we should have a bad customer service thread.

Some of the worst service I received.

Local hobby shop. It was brand new, ran by a couple new people to town.

I come in ready to shop. I grab some items and ring the bell for service.
Nothing.
I ring again.
Nothing.
I go around back. 5 kids playing DND at the group area.
Not workers all smoked up to no end. Basically almost unable to talk.
I say, "Hey guys. Do you know where the store owner is. I have some stuff to buy.
I shit you NOT, the owner(a sleepy eyed man sitting on the beanbag in back), sits up spills. old chips down his shirt and passes a fuckin bong to the guy beside him. "Me. I will take care of you."
"Fine." I say and walk back to the desk.
5 minutes
Nothing.
I come back.
He is now over by the action figures and fucking just reading the backs of them.
"Excuse me?" I said.
He turns and says. "Can I help you?" Did not even recognize me from like 5 minutes before!
Fucking loser stoner.
I left. They are still in business but BARELY.

[DoctorFinger]

Shit, at that point I'd have walked out with the stuff and said "But I already paid you, Weed-O"

[harle]

What else did you expect from Eugene

[Karak]

Originally Posted by harle

What else did you expect from Eugene

Ha
This was Mike's in Corvallis friend.

I do not DARE go into fucking Eugene stores.
The smell of unwashed bodies would probably kill me

And actually the guy told me he was the owner the 2nd and LAST time I ever went in there. So he could have been lying. The place sucked so bad I just assumed so.

[Karak]

I thought for sure the people here would have some serious stories man.

[axion]

Ok, I've got one. Skip to end if it's too long, turned out longer than had planned, needed to vent.
My mom needs to take medication so we get the prescription filled at a pharmacy. I go in Tuesday night to pick it up at my father's request.
"I'm sorry, we don't have anything for that name."
I leave thinking they just hadn't gotten around to it, but when I get home, he tells me the doctor's office called in the prescription on Friday.
Wednesday he calls the doctor's office, who says that yes they did indeed call it in on Friday. He goes to the pharmacy and they say they still haven't received any calls.
He goes to the doctor's to get a written prescription so he can avoid more bullshit, but the doctor can't do that since they already called.
Doctor's office calls the pharmacy.
"We called in a prescription for the patient Friday"
"No you didn't we don't have it"
"We used the voice-mail system you have implemented for doctors to order medication, have you checked that?"
"No, oh there it is."
Fucking numbskulls hadn't checked the voice-mail which is used to order prescriptions since Friday! So all is apparently well, and my dad returns to the pharmacy.
"You guys have the medication?"
"I'm sorry, there's a problem. The doctors ordered a 7.5 mg but it only comes in 5, 10 and 15 and we can't cut them in half."
At this point the doctors is closed so he calls them back and leaves a message asking them to re-order the prescription in 10 mg.
Thursday now, he goes in after making sure that the doctor has called.
"I'm here for the medication for so and so."
"I'm sorry we don't have anything for that name."
My dad is pissed, "Have you checked your voice-mail?"
Pharmacist is rude "Yes I've checked it and it isn't there."
"Can you please check it again."
"It's not there."
(Pharmacist in back checks while this is happening)"Oh here it is, in the voice-mail."
He finally leaves with the correct prescription.

BOTTOM LINE:
It took them almost a week to fill a prescription that my mother needs every day to stay healthy. Although her condition isn't life-threatening, the point is someone else's could be, and it took them a week, because they didn't fucking check their voice-mail system DESIGNED TO TAKE ORDERS!

[Karak]

Originally Posted by axion

BOTTOM LINE:
fucking check their voice-mail system DESIGNED TO TAKE ORDERS!

Holy jesus sunshine shitter. I would wreck some shit.

So this is more...stupid that anything.
7-11
I walk in. Grab a pepperoni and some diet pepsi.
Come up to the counter.
Store clerk looks at me...looks at pop...looks at me.
"You sure you want that?"
For some dumb reason I thought he meant the pepperoni...
"Ya. I know how its made.
He looks at me again. "I mean the pop man. You sure you want that?"
I look at it. Looks fine. "Ya why?"
I SHOULD HAVE NEVER ASKED something so obvious in Eugene Oregon.

This fucking clerk goes on a 7 minute fucking explosion about diet pepsi and its ill effects. Gulf war syndrome, Rumsfield, lupas. I needed that fucking pop or so help me gawd I would have beat him to death with that fucking meat stick.
So I am running my card just nodding and this guy seriously will NOT run the fucking pop. He just keeps on keeping on, pointing out some carbon dioxide shit on the back or something.
Finally my student, who like me, gets more pissed when someone is a shit to a friend rather to themselves personally yells at the top of his lungs.
"Would you fucking run the pop you gawd damn hippy!"
They kicked him out of the store. But I did get my pop.
Fucking Eugene.

[Karak]

Double post.
Deleted

[KamaItachi]

Just recently I pre-ordered Banjo-Kazooie from my local EB. I asked them about the pre-order bonus of the original Banjo DL code. The guy behind the counter didn't really know what was happening, and seemed to just say that I'd get the code when I picked up the game just to get me out of the shop.

I get a call the following Thursday, my copy has come in, I can pick it up any time. I ask if they'll hold on to it for me 'til Sunday when I'll be in. Guy says no problem.

On Sunday I go in, see if I can get my copy. No dice, they already sold it. Can I at least get my pre-order code? No, I don't get that either.

Can I have my money back? Possibly, the tart behind the counter says, but wouldn't I want to put that money towards something else in the shop? Or I could wait another couple of weeks 'til they get supplies back. No, no, I reply, you'll probably sell that to someone else on the way from the drawer where you keep all the discs.

twats.

[KingGorilla]

I want to get a business rolling provinging crazy things like Open Source software to the masses, but I cannot get credit, and those retards can? I hate this fucking country sometimes.

[Widgetcraft]

I went through the drive-in at a Burger King a few years back, and got a Whopper and an order of Chicken Fries. I asked for BBQ sauce to go with the chicken, but they didn't give it to me. I tried asking the cashier at the window for it, but she closed the window on me just as I asked. So, I reached over and knocked on the window. No response. I knocked on the window again, and the woman working the drive through looked at me for a second, and then walked away.

Then I got pissed. So, I stormed into the fucking place, made a big scene. Haven't been back since, which is a shame, as I really like Burger King and that is the only one I'm ever near on any regular basis.

[Whunpo]

Karak, you may hate Eugene for things like that, but I live for that shit. Oh man. You ever visit Lazars? Good god. I love that man.
Also: What hobby shop were you at?

[Karak]

Originally Posted by Whunpo

Karak, you may hate Eugene for things like that, but I live for that shit. Oh man. You ever visit Lazars? Good god. I love that man.
Also: What hobby shop were you at?

Ha
No I have never been there.
I was in Corvallis at a place called Mike's Cavalcade or something like that. Shit nasty place.

I just looked up Lazars.
I have been without a non-dojo fight for over 2 years
I could never go there. I would snap

[Whunpo]

Originally Posted by Karak

Ha
No I have never been there.
I was in Corvallis at a place called Mike's Cavalcade or something like that. Shit nasty place.

I just looked up Lazars.
I have been without a non-dojo fight for over 2 years
I could never go there. I would snap

Understandable. It's pretty gross, and is the peak of everything you hate about Eugene local businesses.
However: entertaining to no end.
60 year old Indian guy who is pretty consistently high. Every time I've been in there has been an adventure.
<Lazar: thick Indian accent>"How old are you kids?"
<Me and a few friends>"Oh, we're all around 14, 15 years old."
<Lazar>"Shit...I'm fucking ancient..."

[Karak]

Originally Posted by Whunpo

Understandable. It's pretty gross, and is the peak of everything you hate about Eugene local businesses.
However: entertaining to no end.
60 year old Indian guy who is pretty consistently high. Every time I've been in there has been an adventure.
<Lazar: thick Indian accent>"How old are you kids?"
<Me and a few friends>"Oh, we're all around 14, 15 years old."
<Lazar>"Shit...I'm fucking ancient..."

I may just check this out

[Whunpo]

Originally Posted by Karak

I may just check this out

Even if you don't enjoy that kind of thing, it's almost a....Disneyland of Eugene. Even if it's not that enjoyable for you, it's something you want to do.

[OrangePulp]

Originally Posted by Whunpo

Understandable. It's pretty gross, and is the peak of everything you hate about Eugene local businesses.
However: entertaining to no end.
60 year old Indian guy who is pretty consistently high. Every time I've been in there has been an adventure.
<Lazar: thick Indian accent>"How old are you kids?"
<Me and a few friends>"Oh, we're all around 14, 15 years old."
<Lazar>"Shit...I'm fucking ancient..."

Lazar's Bazaar is a weird place. I've been in there once or twice, years back, and I doubt it's changed much. Haha, I remember when he ran for mayor.

I'm glad that I can't recall anything to add to this thread; Some of these situations, had I been involved, would have filled me with terrible rage. Ox, I admire your legal prowess, but damn if your medical issues don't scare the hell out of me. Are they your superhero weakness or something?

[rifter]

You know, I have heard bad things about Eugene. My visits there went really well, but I knew the people I was meeting to interview. :-) I made it out of there twice... so at least it is not contagious if you are there for a few hours. :-)

[Karak]

Originally Posted by rifter

You know, I have heard bad things about Eugene. My visits there went really well, but I knew the people I was meeting to interview. :-) I made it out of there twice... so at least it is not contagious if you are there for a few hours. :-)

And it doesn't seem to rub off on you.
In point of fact I actually like it ok.
But it is a fucking weird place.

[Roaddawg]

the other night i walk into a books-a-million store to pick up the issues of gamepro and cigar aficionado magazines

i get to the counter, this dipship employee is trying to windex one small spot on the window for over 5 min. so i coughed loudly to get her attention, she walks over and asks "are you ready to check out?"

i flip the fuck out and said "no, i just like standing here and staring out the window like a jackass, please ring me up!".

as she is ringing up my stuff she goes through the usual script about if i have a bam card, i said no, she without asking me, says "ok well i'm just gonna sign you up for our discount card program, it's ot much just an additional $39.99 plus tax"

again, i flip the fuck out and scream at her "WHAT THE FUCK LADY? i DO NOT WANT YOUR SHITTY CARDS!"

her reply? "i know you don't but i thought it'd be in your best interest do sign you up anyways.."