Bioware points problem....

[jpublic]

Okay, here's the story. On the 7th, I placed an order for some Bioware points. The charge went through my PP account, the Bioware purchase history page shows the transaction, but I have no points.

I've opened up a support case within an hour, but it's been 2 days now and no resolution.

What step should I take next? Should I wait a few more days or should I start the non-delivery of goods action?

[Hotcod]

Given biowares community and customer support seems to have been sucked in to a black hole of late I'd suggest going with the non-delivery of goods action. It will either get your money back or get some one attention.

[Savok]

Agreed, Bioware appears to have been replaced with a tribe of people that haven't left the deep Amazon for years, they've only just been discovered and put in charge of support.

[Lithium Flower]

I've been trying for months to purchase Bioware Points using a visa card. It just doesn't go through. Their support holds Digitalriver responsible but they are virtually untraceable and completely non-responsive.

[Hotcod]

I used my visa for points the other day

[ClannerDelta]

I've been trying for months to purchase Bioware Points using a visa card. It just doesn't go through. Their support holds Digitalriver responsible but they are virtually untraceable and completely non-responsive.

My Visa works, but you might want to call them and make sure that they aren't blocking the charge based on "suspicious activity". It's happened for me when buying from GoG.com.

[jpublic]

Huh Just got an email telling me they gave me my points. About damned time.