If It's Not RRoD, It's This

[fitbabits]

Since I got my 360 back from its recent red ring, it's been less than reliable. First of all, it red-ringed on me again when I turned it on, and now this:

http://i15.photobucket.com/albums/a390/fitbabits/PA230002.jpg

Yes, I checked the component cables and hookup.

What the fuck, Microsoft? You may have a greater software library, but what use is it if I can't even play the fucking games?

[aVaKus]

Since I got my 360 back from its recent red ring, it's been less than reliable. First of all, it red-ringed on me again when I turned it on, and now this:

Yes, I checked the component cables and hookup.

What the fuck, Microsoft? You may have a greater software library, but what use is it if I can't even play the fucking games?

My first 360 did the same thing a day before it red ringed. After the red ring it wouldn't put out any signal to the tv. Did you get the same system you had before back from MS? Anyone know if it's possible to ask/demand a different system?

That sucks though, hopefully you can get it straightened out before Gears 2.

[menage]

http://i15.photobucket.com/albums/a390/fitbabits/PA230002.jpg


Does have an artsy feel to it I must admit.

[NoName]

Poor James. We need to get you some 4 leaf clovers and rabbit feet or something.

Edit: Screw 4 leaf clovers, you need to buy a laughing budda!

http://i36.photobucket.com/albums/e47/spiderwebs20/budda_good_luck.gif

[Gorvi]

It's the PS3.

[Johan]

What's the problem here? I'm not seeing it.

Runs away. :)

[quidmonkey]

It's the PS3.

http://farm3.static.flickr.com/2394/2369295058_264c6fea6e.jpg

:D

[MalReynolds]

that happend to me but not as bad

[Dukefrukem]

If I never turn on my 360, it will never break!

[violent]

And this is why I haven't nor do I plan on purchasing another 360 until this shit is fixed.

[Adam Blue]

This happened once, and never again.

Er_OsowyMEE

[Schnoogs]

That sucks man...maybe you should throw down for one of the new $200 models...should have better hardware

[violent]

I admire your ability to not curse a single time.

[Wolvie]

Since I got my 360 back from its recent red ring, it's been less than reliable. First of all, it red-ringed on me again when I turned it on, and now this:

http://i15.photobucket.com/albums/a390/fitbabits/PA230002.jpg

Yes, I checked the component cables and hookup.

What the fuck, Microsoft? You may have a greater software library, but what use is it if I can't even play the fucking games?

Ah, your graphics card is dying too. That's what my screen looked like right before it died and it wouldn't send an image to my HDTV anymore. Nothing to do now but order a coffin, or buy a new 360 at this point.

[Rock Bandit]

Obviously your 360 is a McCain supporter and does not appreciate your gamerpic.

[Food Nipple]

Ah, your graphics card is dying too. That's what my screen looked like right before it died and it wouldn't send an image to my HDTV anymore. Nothing to do now but order a coffin, or buy a new 360 at this point.

Yeah, your GPU is cooked. I got a few weeks more out of mine by using a towel, but you should go ahead and call MS asap.

[fitbabits]

Huh. So now it's back. It's only a matter of time before it goes tits-up again, though.

[bapenguin]

It's the PS3.

Could be. About the time he got the PS3 is when he started having problems. ;)

[Wolvie]

Yeah, your GPU is cooked. I got a few weeks more out of mine by using a towel, but you should go ahead and call MS asap.

Oops, I worded that as if it happened yesterday. My 360's graphics card died last year. I got it's replacement in September 07. Sorry, I had a blond moment.

[Talanvor]

If I never turn on my 360, it will never break!

Untrue sir! According to Schrödinger, the Xbox 360 will be in a state of super-position until you turn it on. So it does have an RRoD, and it does not!

At this point, getting drunk really helps.

[Dukefrukem]

Untrue sir! According to Schrödinger, the Xbox 360 will be in a state of super-position until you turn it on. So it does have an RRoD, and it does not!

At this point, getting drunk really helps.

nooooooooooooooooooo!

[fitbabits]

Could be. About the time he got the PS3 is when he started having problems. ;)

You're not wrong, sadly.

[Gorvi]

You're not wrong, sadly.
Well, look on the bright side, at least now you have a backup.

[QueQueg]

The dead 360 will make a nice stand for your PS3, to keep it up off the carpet.

[Talanvor]

The dead 360 will make a nice stand for your PS3, to keep it up off the carpet.

Huh, has anyone Rule 34'd PS3 x Xbox360 yet?

[rvieira]

The guys who fix your console let the GPU cooler too tight. I know that because I made the same mistake when I fix my X360, some times it RRoD with the motherboard bend code, some times it gives this strange graphics glitches, send it to the repair again while it’s on service warrant.

[AniAko]

Perhaps James is to 360's as a certain Phil is to PCs? :D

[fitbabits]

Perhaps James is to 360's as a certain Phil is to PCs? :D

Whut? WHUT???

I've shown nothing but undying love for the piece of shit. :(

[AniAko]

Whut? WHUT???

I've shown nothing but undying love for the piece of shit. :(

It may all be in your cards James :( You've got good Karma though :) Eventually your 360 experiences will be of unparalleled good nature :D

[miah]

My launch 360 was doing that, I haven't powered it up since GTA IV launch though. I bought a Arcade to replace it, got HDMI out of the deal. I'll probably pay the $99 to get it fixed if it isn't RROD'ing now.

[Talon]

Could be. About the time he got the PS3 is when he started having problems. ;)

Sony smartened up and packed in some gremlins to jack up the 360 at night.

[diablopath]

Huh, has anyone Rule 34'd PS3 x Xbox360 yet?

This is a horrible idea.
Please, do not bring that kind of evil here.

[wyeast]

Wait, so are they not taking the console back to do it right this time?

[Wolvie]

Whut? WHUT???

I've shown nothing but undying love for the piece of shit. :(

Being a 360 fan is much like being an abused spouse. It keeps treating you like shit, and you keep coming back for more because it "might change."

Also it's hot and is great in the sack when it's not abusing you... I'm not sure if that analogy works here but whatever.

[fitbabits]

Wait, so are they not taking the console back to do it right this time?
I've called them twice. They seem reluctant to take it back so soon after I received it. They questioned the validity of my claims and stated that they test EVERY console before shipping them back. It probably didn't help when I replied to that statement by saying, "if only you'd done that some time in 2005."

[wyeast]

Niiiice. Come sit in the "got shit on by MS CS" corner with me, brother. :mad: :o

[fitbabits]

Niiiice. Come sit in the "got shit on by MS CS" corner with me, brother. :mad: :o
Is there room for me over there? Must be pretty packed by now...

All I ever wanted was to play games.

[Deadend]

Is the system less than a year old? At least they will replace it... still complete shit.

[wyeast]

Hell, the system was less than a day old when it RRoD'd on him. :mad: :p

[fitbabits]

Is the system less than a year old? At least they will replace it... still complete shit.
I got it at launch. I've gotten the same one back both times it has red-ringed.

[Vandabo]

Since I got my 360 back from its recent red ring, it's been less than reliable. First of all, it red-ringed on me again when I turned it on, and now this:

http://i15.photobucket.com/albums/a390/fitbabits/PA230002.jpg

Yes, I checked the component cables and hookup.

What the fuck, Microsoft? You may have a greater software library, but what use is it if I can't even play the fucking games?

I don't think MS can help you now... That is some pretty evil looking shit. I think you need an old priest and a young priest...

[astranoir]

I don't think MS can help you now... That is some pretty evil looking shit. I think you need an old priest and a young priest...

And a nubile virgin?

[Vandabo]

And a nubile virgin?

Sure, but that's just to take his mind off the 360...

[diablopath]

That evil looks a lot like Bat Man.
That's a pretty neat chance, though.

Kind of like Jesus in a potato chip.

[fitbabits]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.

[Cyndair]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.

Damn, I'm sorry man. That really sucks. Especially right now with the fall gaming blitz in full swing. What ever came of that donation drive to get you a PS3? I'd be happy to chip in a few bucks, seriously.

[boratika]

Aha! The whole RRoD debacle that has plagued 360 owners, isn't MS's fault after all. James caused it. You heard it here first folks, from the man himself.

[fitbabits]

Damn, I'm sorry man. That really sucks. Especially right now with the fall gaming blitz in full swing. What ever came of that donation drive to get you a PS3? I'd be happy to chip in a few bucks, seriously.
Oh, I got the PS3, thanks to everyone who donated.

I'm sitting on a pile of 360 games I need to review, though.

[fitbabits]

Aha! The whole RRoD debacle that has plagued 360 owners, isn't MS's fault after all. James caused it. You heard it here first folks, from the man himself.
Ha. That's how I felt. I asked the 'supervisor' what in my call history had brought him to the conclusion that I was responsible. His answer? "Sir, this is your third call on this matter in a very short period of time." No fucking shit, Sherlock.

[wyeast]

Wow, that's just fucking cold. :mad:

From one brick owner to another. Sorry to hear you got jilted, man. :(

Hey, that's some god rocket science there.

"Hi, I got my box back, and it red ringed again."
"No, that can't be. *click*"

"Hi again, I called before? My box is limping along now after red ringing, but I still get these video glitches."
"Sorry, you'll have to pay. *click*"

"Um. Yeah, it's me again? It red ringed again."
"OMGWTFBBQ! Console abuse!"


Seriously. Give this plight some air time. Go post on Consumerist. Put it on the radio show. We should expose that the "extended warranty" is not all peaches and cream with these 360's. :mad:

[Cyndair]

Ha. That's how I felt. I asked the 'supervisor' what in my call history had brought him to the conclusion that I was responsible. His answer? "Sir, this is your third call on this matter in a very short period of time." No fucking shit, Sherlock.

Hey now... wait a minute.. you were actually playing your 360? I'm sorry sir, but that's abuse and we won't cover it with our warranty. It was never designed to be played. It's actually an art piece that is there to compliment your TV.

[H.Bogard]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.


Front page this shit and publicize it like no tomorrow.
Hit the fuckers where it hurts!

[Gorvi]

Ha. That's how I felt. I asked the 'supervisor' what in my call history had brought him to the conclusion that I was responsible. His answer? "Sir, this is your third call on this matter in a very short period of time." No fucking shit, Sherlock.
Personally, I'd keep calling until it got fixed. Hold time is nothing so long as you have a headset for your cell. Just do other stuff and keep calling til something gets done about it. There's no reason at all you should have to pay, but I don't need to tell you that.

[fitbabits]

Front page this shit and publicize it like no tomorrow.
Hit the fuckers where it hurts!
Heh! I thought about it, then thought again after my EvAv rant on Xbox LIVE after the CoD 4 debacle.

[wyeast]

Which debacle is that, bootsy?

[fitbabits]

Which debacle is that, bootsy?
I front-paged a rant on my frustration with Xbox LIVE when the map pack released and I was unable to download it due to LIVE being overloaded. It was rash and just a little unprofessional. Lessons were learned.

[wyeast]

That's what I thought. Complaining about Live going down due to server load (which I agree with, but fine) is one thing to defend. This is hardly as easily defended. Just takes a little time to re-write the tale calmly and professionally about the poor coordination among CS about this RRoD warranty, how they fail to cover what is obviously related/precursor failures (these video glitches), and top it off with their accusal of console abuse stemming from their refusal to believe a box RRoD'd right out of the repair shop.

I mean, really. What possible reason would one have to intentionally try to RRoD a box that just came back from the repair shop? :confused:

[Blue]

I'm walking out to my living room right now to wrap mine in bubble wrap. Sorry to hear about the suck Fitty :(

[fitbabits]

So my 360 is back, albeit probably prematurely. I did the 'towel trick' and it seems to have breathed some life into the beast.

Played GH: World Tour without a hitch. Now about to play some FIFA!

[Johan]

I did the 'towel trick' and it seems to have breathed some life into the beast.

You wrapped a bar of soap in a towel and beat the hell out of the 360? That's a good plan; I'll need to remember that one! ;)

[jeffbax]

So my 360 is back, albeit probably prematurely. I did the 'towel trick' and it seems to have breathed some life into the beast.

Played GH: World Tour without a hitch. Now about to play some FIFA!

You could always, you know... buy some of these games on the PS3 ;)

[Rune_74]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.


So....why not get his name, then call back and get another manager....this guy could just be a prick.

[Kelegacy]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.

After reading that, my blood pressure went up. You need to write a formal complaint letter and sent that shit in certified. YOU are not responsible for that shit. They sent the machine back to you how many times in a row and it was still broken? I think they need to be castrated.

Did he ever deem how this "somehow" happened, how you "somehow" caused the problem? Don't give up, fits. This shit is ludicrous.

I'm really pissed now and I'm going to bed in a bit. Thanks a lot. I probably will have trouble falling asleep now, after my rage.

[Purple Santa]

I agree with the "call back" advice. Not to long ago, when I had to deal with MS support, I spoke to numerous people. Some knew less than others, some were less than polite. It was extremely frustrating and I did feel it was hopeless. Only because it was an issue with Ms. Claus and her gamertag, I persevered. I finally spoke to someone who actually gave the best advice and was nice about it. Just keep calling, someone there will eventually listen properly to your saga.

[fitbabits]

So....why not get his name, then call back and get another manager....this guy could just be a prick.
Been there, done that. It seems like the more I call, the more they hold it up as me being a troublemaker of some sort.

Last time I called I was told by "Luis" that "calling repeatedly for the same problem, which a supervisor has determined is most likely console abuse based on your history, will make no difference."

I'm going to call again, probably tomorrow, and record the call this time.

[Rune_74]

I would also mention you are part of a press site at som point;)

[Farsight]

2 notes:

1) When dealing with customer service, being persistent and stern (forceful, not angry) seems to work best. CS is like a brain-damaged child: they don't know much, they don't remember much of anything, and their mood/helpfulness is unpredictable.

2) Assuming they eventually take it back (if they don't it would represent an actual drop in their CS quality, which is unpossible!), be sure to include the power brick in the coffin. My friend had to return his 360 3 times before a smart CS suggested including it (they had always said to leave it out), and lo and behold, a new power brick = no more RRODs. It makes me wonder how many repeat-offender 360s are because they don't know which part to fix.

Good luck!

[cppcrusader]

I front-paged a rant on my frustration with Xbox LIVE when the map pack released and I was unable to download it due to LIVE being overloaded. It was rash and just a little unprofessional. Lessons were learned.

Honestly Fits, I think its perfectly reasonable in this situation. If they treat everyone as people who have made some industry contacts that can be politely abused and can potentially create a PR mess for them things may actually improve.

[Johan]

Once you have notations on your account that you are a 'problem' customer, it doesn't even matter why they're there or whether they're valid; you've been blackballed. Every CS rep. you speak with subsequently will see that and operate according to that crap.

This is an unfortunate reality which I hope is not the case for you, but sounds like it is. :( To get out of this mess, you'll need a higher-up who trusts you, not the employee notations. Good luck with that. :(

[AniAko]

Is there no one with any ties with the XBox division that can pull some strings for James? I mean networking comes with it's perks, and I think having your issue handled with special care wouldn't be considered abusing your professional relationship. Going the CS route at this point isn't going to improve your situation James :(

[bone_matrix]

I have the EXACT same problem. Wouldn't output video, MS wants 100 smackers to fix it. It a refurb after my first one RRoD.

Towel trick fixed it so it outputs video, but disc games make the weird color thing again. And it happened about a month after the 1 year warranty expired. Damn it!

[fitbabits]

Is there no one with any ties with the XBox division that can pull some strings for James? I mean networking comes with it's perks, and I think having your issue handled with special care wouldn't be considered abusing your professional relationship. Going the CS route at this point isn't going to improve your situation James :(
I'm sure I could go that route, but to what end? I mean, I may get a new 360 or get my old one repaired, but I worry I would feel like a phony.

Bottom line is I shouldn't have to pull favors or some shit like that, especially when I've done nothing "wrong."

[Inspector Fowler]

How the heck is this "console abuse"? How enraging must this be?

Document this stuff, take pictures of your console and its surrounding "abusive" environment, contact them in writing, and tell them they need to make it right, period. Ask them to inform you, in writing, of exactly why they think you have "abused" the console, so that you can refute their claims.

If they refuse, let's take this outside CoG to some of the more public sources like 1UP.

[Farsight]

I'm sure I could go that route, but to what end? I mean, I may get a new 360 or get my old one repaired, but I worry I would feel like a phony.

Bottom line is I shouldn't have to pull favors or some shit like that, especially when I've done nothing "wrong."

Well, if you want to stand on principle, you're going to have to be willing to dump the 360 altogether.

At the point you're at, I'd probably toss the thing in the trash and buy a new one. It may not be "right", but I just want to play games, and at some point the hassle and indignation aren't worth it over $200.

And I say this as someone who bought two PS2s. I hated giving Sony extra money for making a shit-quality console, but I liked playing games more.

[neutralism]

Hope everything works out for you, James. Send me a friend request once your 360 is finally working smooth. Here's my gamercard:

http://card.mygamercard.net/I+HOPE+YOU+RROD.png

[fitbabits]

Well, if you want to stand on principle, you're going to have to be willing to dump the 360 altogether.

At the point you're at, I'd probably toss the thing in the trash and buy a new one. It may not be "right", but I just want to play games, and at some point the hassle and indignation aren't worth it over $200.

And I say this as someone who bought two PS2s. I hated giving Sony extra money for making a shit-quality console, but I liked playing games more.
Believe me, I've never been closer to abandoning a console as I am right now. I simply can't afford to shell out another $200, nor should I have to. This is Microsoft's problem, not mine. It's up to them to fix it or risk losing a very staunch supporter.

[mister slim]

Been there, done that. It seems like the more I call, the more they hold it up as me being a troublemaker of some sort.

Last time I called I was told by "Luis" that "calling repeatedly for the same problem, which a supervisor has determined is most likely console abuse based on your history, will make no difference."

I'm going to call again, probably tomorrow, and record the call this time.

Yeah, record them making that claim despite not having actually seen the console. Then you can always turn it into a youtube video documenting MS's poor customer service.

[Food Nipple]

It sounds like you've got two choices:

1) no 360.
2) use connections to get MS to do what they should have done anyway.

I don't see why you're going with choice 1 here. There's no principles involved here, just shitty overseas customer service. If you're looking for a feel-good reason, how about this: There's probably more people in the same boat as you, but they don't have the access to let the people in charge know that their customer service department is doing this crap. By speaking up about this, you're letting the people in power know that their customer service system is broken, and the other people in your position might get the justice they deserve.

[J3DI]

I want my console to RRoD to get another one... what I don't want is to go through what you're going through James. Everytime I've RRoD, it has always been a flawless and very short time to get it replaced.

[AniAko]

I'm sure I could go that route, but to what end? I mean, I may get a new 360 or get my old one repaired, but I worry I would feel like a phony.

Bottom line is I shouldn't have to pull favors or some shit like that, especially when I've done nothing "wrong."

Maybe instead throw your weight around about the their CS reps identifying "offenders" by using a state-of-the-art system that counts the number of times you've called, instead of archaic circuit board diagnostics and faulty equipment trends.

[Mot Wakorb]

This might sound odd, but you may want to attempt launching a multi-email attack to many execs at Microsoft that're in that division. The more you hit, the better the chance you're going to get a response and get things fixed. Be stern but fair about it, and generally they'll come through for you.

[fitbabits]

This might sound odd, but you may want to attempt launching a multi-email attack to many execs at Microsoft that're in that division. The more you hit, the better the chance you're going to get a response and get things fixed. Be stern but fair about it, and generally they'll come through for you.
See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

[Johan]

See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

It's business. They want to avoid paying money, and you want to avoid paying money. One of you is right, quite obviously, and the other is a gigantic, impersonal corporation. You're not a gigantic impersonal corporation, are you? ;)

I would have no qualms about being aggressive in my own self-interest with a company that couldn't care less if any one of us died tomorrow. I really don't see a "principle" here to be honored except the one that says when a company screws you over, you should probably try to stop them from doing so! That, or stop doing business with them (which in this case is very difficulty, because their product is honestly quite a lot of fun, major flaws aside).

[fitbabits]

It's business. They want to avoid paying money, and you want to avoid paying money. One of you is right, quite obviously, and the other is a gigantic, impersonal corporation. You're not a gigantic impersonal corporation, are you? ;)

I would have no qualms about being aggressive in my own self-interest with a company that couldn't care less if any one of us died tomorrow. I really don't see a "principle" here to be honored except the one that says when a company screws you over, you should probably try to stop them from doing so! That, or stop doing business with them (which in this case is very difficulty, because their product is honestly quite a lot of fun, major flaws aside).
I've been thinking over the weekend about your point - whether I want to continue supporting Microsoft - and I'm having a hell of a time trying to make up my mind. Sure, the game library on the 360 is very compelling for a number of reasons, but what use is that if you have to play Microsoft's version of Russian roulette in order to play them?

[wyeast]

I don't see why you're going with choice 1 here. There's no principles involved here, just shitty overseas customer service. If you're looking for a feel-good reason, how about this: There's probably more people in the same boat as you, but they don't have the access to let the people in charge know that their customer service department is doing this crap. By speaking up about this, you're letting the people in power know that their customer service system is broken, and the other people in your position might get the justice they deserve.

This put me back on board w/ abusing connections. :D At first I could see the side w/ trying to be principled about not abusing privilege and pulling some contacts out to get something done. But then there are so many others out there in the same boat (um, hi ;)) who are getting denied service and/or getting back junky refurb consoles.

Showing the flaws in both CS and the repair process might help get Bootsy a new console. At the very least, it might help them get their act together before they lose to many of us "first adopters" for the next go around. With so many of us being burned/scorned/accused, how are they expecting us to be eager for the "next gen" 720?

[Mot Wakorb]

It's business. They want to avoid paying money, and you want to avoid paying money. One of you is right, quite obviously, and the other is a gigantic, impersonal corporation. You're not a gigantic impersonal corporation, are you? ;)

I would have no qualms about being aggressive in my own self-interest with a company that couldn't care less if any one of us died tomorrow. I really don't see a "principle" here to be honored except the one that says when a company screws you over, you should probably try to stop them from doing so! That, or stop doing business with them (which in this case is very difficulty, because their product is honestly quite a lot of fun, major flaws aside).

I can't believe I'm gonna say this... but what Johan says is right, they're a large corporation that gives a shit about making money, not necessarily pleasing the fans all the time. I understand morals and all, but when I'm getting screwed by a company, shit will hit the fan.

[Food Nipple]

See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

You've got a strange set of principles if you think that allowing these bureaucratic bottom feeders to screw you over is the right thing to do. Should you have to do this in an ideal world? No, but all of us would have a lot more time on our hands if we weren't doing things that shouldn't be necessary. So either get this taken care of, or stop complaining.

If this was my 360, I'd be sending out messages left and right to get this fixed, probably to some of the same people you could contanct. Thanks to your stature, some of these people are more likely to give you the time of day, I don't see how that excludes you from sending them a message about this.

[wyeast]

Yeah, Bootsy! Don't do it for yourself. Do it for the rest of us! :D ;)

[bapenguin]

See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

You have to remember, this is the support center. It's some outsourced group that makes the call. They have quotas and numbers they have to meet, so the managers make the decisions based on that.

The actual folks at Microsoft may not realize this is what's happening based on the restrictions they put on the call center. I'd definitely contact someone and let them know that of your experience and let them know you aren't the only one.

Remember, the call center only speaks for Microsoft, it may not speak TO Microsoft.

[Johan]

Just show them your gamerscore; they'll know you're not abusing your 360! :D

*Mine is lower. Not by much, however*

[mister slim]

See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

You can also go through The Consumerist. Get posted up there-that recording you were talking about would help-and then email the link to your connections. That allows you to help the broad class of 360 owners and also gives you some leverage via your connections.

[Blue]

Seriously Fits, pull out your (ban)hammer and go to town. I know it's not in your nature nor what you're keen on doing but I think it's the route you're going to have to take. While I think it sucks that you'd be forced to have to resort to string-pulling just to get your console fixed when it should have been the first time, I also think the "suck" option for you (swallowing and just calling whom you know) is probably the best option regardless.

Sorry that they're being so hard on you :( Hope it gets fixed! Don't let the man get you down.

[fitbabits]

You have to remember, this is the support center. It's some outsourced group that makes the call. They have quotas and numbers they have to meet, so the managers make the decisions based on that.

The actual folks at Microsoft may not realize this is what's happening based on the restrictions they put on the call center. I'd definitely contact someone and let them know that of your experience and let them know you aren't the only one.

Remember, the call center only speaks for Microsoft, it may not speak TO Microsoft.
Right, but it's up to Microsoft to have some checks and balances in place, especially if they insist on outsourcing support.

The call center people may not speak to Microsoft directly, but Microsoft sure as hell better be speaking to the call center.

[fitbabits]

Hmm... There's always the class-action suit route. Time to make some calls, and not to Microsoft.

[atomic_burrito]

Hmm... There's always the class-action suit route. Time to make some calls, and not to Microsoft.

Under what theory? Breach of implied warranty? Fitness for sale? I've thought hard about this after my 1st RRoD, but I'm as yet unconvinced any suit would be worth the effort.

[KingGorilla]

See, that's what I don't want to do, purely as a matter of principal. Why should anyone have to resort to such tactics?

Will this in any way tender your purchasing of future Microsoft products? That is where it matters.

[fitbabits]

Under what theory? Breach of implied warranty? Fitness for sale? I've thought hard about this after my 1st RRoD, but I'm as yet unconvinced any suit would be worth the effort.
There's already a class action suit filed - I have the option to add my name to it.

[fitbabits]

Will this in any way tender your purchasing of future Microsoft products? That is where it matters.
Yes, it will. Starting with Gears of War 2.

[Johan]

Yes, it will. Starting with Gears of War 2.

That's sad, but understandable if you go that route. If it's any consolation, look at it the way I do (as someone who doesn't own a PS3 or a Wii or PSP); there's not enough time and/or money to play all the great games on all the platforms around. Owning a few platforms (I have a PC, a 360, and several DSs) provides more than enough fun and enjoyment.

Also, you can always become our resident PS3 reviewer! You don't have to have a 360, but it's tough to give up. :(

[iHap]

http://img201.imageshack.us/img201/5117/pa230002copygb5.png

[KingGorilla]

Yes, it will. Starting with Gears of War 2.

I find that regardless of any grand change, once I started only shopping at stores that treated me right, bought games or movies from reasonable people, supporting services like Hulu or Netflix, I got calmer. And you stop feeling that fake pressure of having to do something. We live in a glorious age of free choice, embrace it.

[MagGnome]

I'm really sorry to hear this Fits. How frustrating!

I'm always a little worried that my 360 will RROD. It's ridiculous having to worry about something like that. Shame on MS for putting out such a crappy console.

[Cyrillus]

Update time...

Got up this morning and got all hot-to-trot to play some FIFA on my 360 only to have it literally squeal at me when I turned it on, then eject the disc tray before shutting off. I unplugged everything, waited a few minutes, then turned it back on. RRoD. Again.

So I call Microsoft (third time) and ask to speak to a supervisor. After waiting a while, I talked to some nameless guy about the situation, explaining everything that had transpired up to this point. He puts me on hold, comes back after seven minutes (I was bored, so I timed the call) to verify my name and mailing address, puts me on hold again..., comes back after another few minutes and informs me that if I want Microsoft to repair the console this time I would need to pay for it. I ask why, he tells me that he reviewed my call history and determined that I was somehow responsible for red-ringing my 360 and that the extended warranty did not cover console abuse.

So that's where I'm at. Sitting looking at a white brick that resembles an Xbox 360.

Sorry to hear that, man. I just had my disc drive die on the 360 I got in May after I sent it in from RRoD'ing, just 4 months after they sent it to me (1 month outside their 3 month warranty), and decided to fix it myself by swapping out the drive with one from a busted launch system a cousin had. It works, but now I get random freeze-ups because apparently those disc drives were crap.

Anyway, to get to something that may help you. I had a friend who's system RRoD'ed, and he called MS really pissed off, and somehow managed to get them to ship him a new one in a box before he sent his broken one in. I wasn't there when he called, so I don't know exactly what he said, but bottom line is he didn't take no for an answer. Maybe that's the answer to your problems, especially since it happened so soon after they sent yours back. Also, try calling again, at different times in the day, to ensure you speak to a different supervisor, maybe one who's more willing to work with you.

[fitbabits]

Sorry to hear that, man. I just had my disc drive die on the 360 I got in May after I sent it in from RRoD'ing, just 4 months after they sent it to me (1 month outside their 3 month warranty), and decided to fix it myself by swapping out the drive with one from a busted launch system a cousin had. It works, but now I get random freeze-ups because apparently those disc drives were crap.

Anyway, to get to something that may help you. I had a friend who's system RRoD'ed, and he called MS really pissed off, and somehow managed to get them to ship him a new one in a box before he sent his broken one in. I wasn't there when he called, so I don't know exactly what he said, but bottom line is he didn't take no for an answer. Maybe that's the answer to your problems, especially since it happened so soon after they sent yours back. Also, try calling again, at different times in the day, to ensure you speak to a different supervisor, maybe one who's more willing to work with you.
The thing is, I suspect my name is on some sort of 'watch list' or something. Each time I call I invariably get a different supervisor who is all too aware of my "history on this matter." I don't even get beyond trying to explain the situation before I'm asked if I'm now willing to pay for the repair. I've called about eight times in total since it red-ringed again.

Also, and this is one I wish I had recorded, the last time I called I was reminded that I was "preventing people with real problems from getting through to customer support."

Yeah, stay classy, Microsoft.

I'm all but done with this mess. I miss my 360, but not enough to justify the hassle.

[National Kato]

I'm all but done with this mess. I miss my 360, but not enough to justify the hassle.

At least more and more titles are going cross-platform. Your PS3 will keep you warm on those cold, lonely nights. :D

[Gormanimal]

Wow, what a shitty situation. I sucks when you have a lemon product and a company that does not want to support their product and warranty. I'm with the other posters in suggesting to stick to your guns and make them replace it. Keep going up the ladder until you get what you deserve.

[wyeast]

The thing is, I suspect my name is on some sort of 'watch list' or something. Each time I call I invariably get a different supervisor who is all too aware of my "history on this matter." I don't even get beyond trying to explain the situation before I'm asked if I'm now willing to pay for the repair. I've called about eight times in total since it red-ringed again.
I think that's precisely why people are advocating that you move above the CS chain. Getting blackballed there means you'll get nowhere with more calling. You need someone at MS to say "You know what, this is fucked. Gimme your address and we'll mail you a new box."

And get me one while you're at it. ;)

Also, and this is one I wish I had recorded, the last time I called I was reminded that I was "preventing people with real problems from getting through to customer support."

Niiiiice. They really need to quit outsourcing their CS. It's ruining MS's reputation faster than they can do it themselves.

[MagGnome]

I wasn't a big fan of the first Xbox, but I broke down and picked up a 360 because of all the great titles and the fact that most of my online buddies (ie COGers) are 360 gamers.

I swear that if it breaks and they don't fix it to my liking, I will never buy another MS console ever again. :mad:

[J Arcane]

I'm really sorry to hear this Fits. How frustrating!

I'm always a little worried that my 360 will RROD. It's ridiculous having to worry about something like that. Shame on MS for putting out such a crappy console.
That worry basically killed out game room here at the computer store.

PS3's are too damn expensive to buy in bulk, and most of the games popular with the tournament crowds are on 360 anyway. But we can't risk plopping down all that cash on systems that could blow up inside of 3 months, it's just not acceptable.

The only option left is the Wii, which I think could get some good crowds, except that it's pretty much impossible to get those in bulk. Hell, just finding one is still a matter of luck.

So we're stuck with old PS2 slims and Xboxes no one wants to play. We tried a Guitar Hero tournament and it got some draw, but no staying power.

[JayK47]

I'm all but done with this mess. I miss my 360, but not enough to justify the hassle.

Welcome back to the PC gamer crowd.

[JayK47]

I wasn't a big fan of the first Xbox, but I broke down and picked up a 360 because of all the great titles and the fact that most of my online buddies (ie COGers) are 360 gamers.

I swear that if it breaks and they don't fix it to my liking, I will never buy another MS console ever again. :mad:

I purchased my 360 for similar reasons, and I will do the same as you if mine breaks. Hell, if mine breaks period, I may never buy another Xbox again. I don't care how quick they repair it. I don't care how nice the customer service rep is. They would need to fix it, start the warranty over from the fix date, give me at least $20 in Xbox points for my game time lost, and a formal apology. Then I may reconsider. So basically, my 360 had better not break or MS can kiss my ass.

[fitbabits]

Welcome back to the PC gamer crowd.
Actually, my PC died as well... :(

[Blue]

Actually, my PC died as well... :(

I had decided to wrap my 360 in bubble wrap after reading this thread but I've decided it might just be best to wrap you in it lest anything else around you goes boom.

[KingGorilla]

I'm all but done with this mess. I miss my 360, but not enough to justify the hassle.

My Scottish friend, I have a feeling that with all of the people pining for new computer parts, myself included, we may be able to provide you with some gaming power to replace it. I expect you to be playing Left 4 Dead come hell or high water,

Who's with me?

[mister slim]

The thing is, I suspect my name is on some sort of 'watch list' or something. Each time I call I invariably get a different supervisor who is all too aware of my "history on this matter." I don't even get beyond trying to explain the situation before I'm asked if I'm now willing to pay for the repair. I've called about eight times in total since it red-ringed again.

Also, and this is one I wish I had recorded, the last time I called I was reminded that I was "preventing people with real problems from getting through to customer support."

Yeah, stay classy, Microsoft.

I'm all but done with this mess. I miss my 360, but not enough to justify the hassle.

Seriously, tape a couple of calls and go to the Consumerist.

[Orca]

Seriously, tape a couple of calls and go to the Consumerist.

Or just e-mail someone like Major Nelson, who can actually do something. Send him your latest tracking number and describe what happened.

[wyeast]

Or just e-mail someone like Major Nelson, who can actually do something. Send him your latest tracking number and describe what happened.

You need someone at MS to say "You know what, this is fucked. Gimme your address and we'll mail you a new box."

And get me one while you're at it. ;)



Niiiiice. They really need to quit outsourcing their CS. It's ruining MS's reputation faster than they can do it themselves.


Worth repeating. :) Let him know that shenanigans are afoot. And if he thinks they're properly testing consoles out of repair - I can bring him to another friend of mine who got his RRoD'd box back last week. He could feel the DVD drive shaking the box to death from 6 feet away. :eek:

[AniAko]

Actually, my PC died as well... :(

You could always pick up Infected and ... play with yourself :D *rimshot*


It sounds like you have 2 seperate problems. One is a broken Xbox and the other is the moral dilemma of taking it up the ass from Microsoft.

I think you taking shit from Microsoft leaves only you to blame in the end. If you're not satisfied with a product, bust down the doors of the company if they're not doing their part to fix it. Everyone hates the irate customer, but companies don't like irate customers with valid points. Shake the cages, contact people that can help influence your side of the argument or people who have power to do something about it. Hell do that AND joint the class action lawsuit.

If all else fails you might not have a fixed XBox, but you'll be satisfied that you didn't take more Microsoft spurious emissions up the Scottish yard.

I had a problem with the Sumo Lounge people, and I felt bad tapping into others that could help my problem, in the end my problem wasn't resolved and I ended up with 2 free sumos (because they run their business like a homeless man runs a shopping cart) and I was satisfied I didn't just take it.

[Purple Santa]

I swear that if it breaks and they don't fix it to my liking, I will never buy another MS console ever again. :mad:
This makes Ms. Claus really sad :(
Actually, my PC died as well... :(
At this rate you won't be doing any gaming at all...

I'm still watching my own 360 to die. The damn RROD is playing hide and seek...shows up some days...others not a sighting...my 360 is a gaming tease :eek:

[Gormanimal]

I'm still watching my own 360 to die. The damn RROD is playing hide and seek...shows up some days...others not a sighting...my 360 is a gaming tease :eek:

Don't worry, at this point it's only a matter of time before your 360 comes around and is always providing you with shining red lights.

[MagGnome]

This makes Ms. Claus really sad :(

Ms. Claus better hope my system stays healthy then. :p

[mister slim]

Or just e-mail someone like Major Nelson, who can actually do something. Send him your latest tracking number and describe what happened.

The reason I suggested go to the Consumerist first and then using his contacts is that Jung can hopefully get his problem taken care of without worrying about other people who have the same problem but not his connections.

[Wilkz07]

i thought it couldn't happen to me... got RROD today. Thankfully I had another 360 that i got from tax refund, though its not modded like the now dead one.

[neutralism]

i thought it couldn't happen to me... got RROD today. Thankfully I had another 360 that i got from tax refund, though its not modded like the now dead one.


Couldn't you just swap out your case mod from your RRODed 360 and put it on your other one? :confused:

[Wilkz07]

Quote:
Originally Posted by Wilkz07 View Post
i thought it couldn't happen to me... got RROD today. Thankfully I had another 360 that i got from tax refund, though its not modded like the now dead one.

Couldn't you just swap out your case mod from your RRODed 360 and put it on your other one?

mod(chipped)ded 360.

[atomic_burrito]

I just got my Elite RRoD back (well, a replacement model back.) It runs much quieter than my previous version and ran fine last night. Which is amazing that my expectations are so low that I report when it runs well for a single night.

[Raen]

I have to say contacting MS executives isn't really pulling strings, it's someone anyone could do. One of my favourite books is a look at the early days of eBay, as well as a number of other companies that one firm invested in. Meg Whitman's (eBay's CEO) assistant was at one time screening calls from angry customers, because their customer service department sucked so much. When Meg found out she took a couple of the calls. Guess what happened when the department found out the CEO was personally fielding calls from pissed off customers?

[fitbabits]

UPDATE - 11/14/2008

My 360 is ticking along... It will red-ring one minute, then be fine the next. I've checked all the cables, etc. and nothing appears to be awry. Another troubling sign in the optical drive is grinding - making gaming very frustrating. Games freeze while the drive is being accessed.

[Cyndair]

UPDATE - 11/14/2008

My 360 is ticking along... It will red-ring one minute, then be fine the next. I've checked all the cables, etc. and nothing appears to be awry. Another troubling sign in the optical drive is grinding - making gaming very frustrating. Games freeze while the drive is being accessed.

I got this mental image of your 360 making sputtering noises and belching out black smoke like some old car in a Mickey Mouse or Tom and Jerry cartoon.

[fitbabits]

I got this mental image of your 360 making sputtering noises and belching out black smoke like some old car in a Mickey Mouse or Tom and Jerry cartoon.
Seriously, that's what it feels like at times. It red-rings about 70% of the time I turn it on. When it does somehow decide not to red-ring, it stutters and freezes while the optical drive is being accessed. Oh, and it also whines like a dog in heat.

[BabyJesus]

Seriously, that's what it feels like at times. It red-rings about 70% of the time I turn it on. When it does somehow decide not to red-ring, it stutters and freezes while the optical drive is being accessed. Oh, and it also whines like a dog in heat.

My replacement while quieter seems to be less than 100% as well. Once I turned it on and the splash screen had a checkerboard pattern and last night it turned on but nothing else happened until I reset it. Although once its working its been fine. Played GOW for like 7 hours the other night. Ugh, I hate the feeling of eminent DOOM.

[wyeast]

When mine checkerboards, I'll leave it running overnight. (no towel, interestingly) So far that's been letting me squeeze between a few days and a week of gaming in before it blows up on me again.

[mister slim]

My DVD drive is failing. Which conveniently falls outside the RROD warranty.

[fitbabits]

My DVD drive is failing. Which conveniently falls outside the RROD warranty.
Ugh. Ain't that just too convenient?

[fitbabits]

UPDATE - 11/14/2008

I'm beginning to think that my 360 is possessed. It now won't turn off (I know I could turn it off by unplugging it). How fucking bizarre.

I should note that it sits directly above my PS3...

[wyeast]

My DVD drive is failing. Which conveniently falls outside the RROD warranty.

Sadly anything but specifically 3 red lights is not covered. And based on Bootsy's experience, apparently even that isn't always covered. :mad:

[mister slim]

Ugh. Ain't that just too convenient?

Hopefully using NXE installs will help it hang on for a while longer. It just irritates me that the only major hardware problem the original Xbox had was bad DVD drives, which killed mine, and somehow MS is still cutting costs on cheap drives.

[BabyJesus]

I have the MS extended warranty, so I'm covered "no matter what" unless they pull a fast one like the folks they screwed here. Its too bad I'm locked in now. I have too many games. What really irks me is that no one has come up with a mod cooling solution. If I could mod it to make it reliable I would invest the $ and forgo any warranty bullshit.

[Atepsflame]

My now fixed X-Box is supposedly in the mail and on its way home, just in time for NXE. I'm going to give the thing a go for awhile until I decide whether to sell it and buy one of the new ones like I originally planned, or just hang tough for the next year and a half when my warranty expires.

[Nikjitsu]

And this is why I haven't nor do I plan on purchasing another 360 until this shit is fixed.

Have fun never owning another 360.

[pomeroy]

I purchased my 360 for similar reasons, and I will do the same as you if mine breaks. Hell, if mine breaks period, I may never buy another Xbox again. I don't care how quick they repair it. I don't care how nice the customer service rep is. They would need to fix it, start the warranty over from the fix date, give me at least $20 in Xbox points for my game time lost, and a formal apology. Then I may reconsider. So basically, my 360 had better not break or MS can kiss my ass.

I wasn't a big fan of the first Xbox, but I broke down and picked up a 360 because of all the great titles and the fact that most of my online buddies (ie COGers) are 360 gamers.

I swear that if it breaks and they don't fix it to my liking, I will never buy another MS console ever again. :mad:

Goddamn you people are dramatic little bitches. Sure it sucks the shit is breaking, but they're fixing it for free. I'd hate to see how you react to actual problems.

[fitbabits]

Goddamn you people are dramatic little bitches. Sure it sucks the shit is breaking, but they're fixing it for free. I'd hate to see how you react to actual problems.
Actually, if you'd read this whole thread, you'd realize that Microsoft is not exactly following through with their promise.

People have been giving MS a pass purely because they claim to be fixing things for free, but that in no way should excuse them from releasing such a piece of flaky shit in the first place.

[Rune_74]

Come on fits your starting to come off all wacked out here...

[violent]

Actually, if you'd read this whole thread, you'd realize that Microsoft is not exactly following through with their promise.

People have been giving MS a pass purely because they claim to be fixing things for free, but that in no way should excuse them from releasing such a piece of flaky shit in the first place.

I love that. Someone breaks your ankle but decides to buy us a cast everytime it does and we thank them. Consumers in this industry can be frustratingly diluted.

[DarkDay]

Looks like gears of war2 bloodsplatter is trying to take over your dash board..

Behold! THE POWER THE GEARS

[violent]

Have fun never owning another 360.

Unfortunately probable.

[wyeast]

Sure it sucks the shit is breaking, but they're fixing it for free. I'd hate to see how you react to actual problems.

*looks at his warranty-rejected box*

Um. yeah. The don't always fix it for free.

[pomeroy]

Actually, if you'd read this whole thread, you'd realize that Microsoft is not exactly following through with their promise.

People have been giving MS a pass purely because they claim to be fixing things for free, but that in no way should excuse them from releasing such a piece of flaky shit in the first place.

I did read the whole thread. And I'm sorry you're getting screwed, fits. I was commenting on the people who either haven't had a box break or haven't had a bad service issue complaining.

It's like being pissed off that someone ate your lunch from the fridge, when in reality no one has done so. It makes no sense.

[OldJadedGamer]

*looks at his warranty-rejected box*

Um. yeah. The don't always fix it for free.

If you wrap your vents on your unit over in saran wrap a few times over and then leave it on for a few hours, it will overheat and give you three red rings.

Free repair, no matter what problem you had ;)

[DarkDay]

Front page this shit and publicize it like no tomorrow.
Hit the fuckers where it hurts!

agreed, sounds like some dumb ass pulling a power trip.

[wyeast]

If you wrap your vents on your unit over in saran wrap a few times over and then leave it on for a few hours, it will overheat and give you three red rings.

Free repair, no matter what problem you had ;)

Trying to cook it was what temporarily "fixed" it the first time. :p

And at this point, considering my friends are still getting crummy xenon refurbs back from MS, I'm feeling like I'd rather not play repair roulette. :mad:

[J Arcane]

Have fun never owning another 360.
Hasn't really hindered my gaming enjoyment one bit.

[DarkDay]

Hasn't really hindered my gaming enjoyment one bit.

Nope, can't know what you miss if you don't dive in, there for your statement is likely to be true.

[J Arcane]

Nope, can't know what you miss if you don't dive in, there for your statement is likely to be true.
When all the games worth playing are ported to the PC, how am I missing anything at all?

At worst it's like the Mac where you have to wait a few months for the port.

[DarkDay]

possible, but its a wait and not too mention the uprades. Don't get me wrong my first choice for games was always pc, until now. I simply don't have the time nor do I feel like the upgrades anymore for a smattering of games, ones that I have to wait for that might or might not come out 6 months to a year later.

Theres a few more flaws in your statement this gen but I see where your coming from. Theres only so many games I have time to play so I have to choose carefully.

If you don't care I don't see how you can miss it, nor do I understand why you would care enough to post anything in regards to said consoles or games.

I miss 5 years ago pc:(

[J Arcane]

Because back when it was the Xbox 1, and the thing was actually reliable, the largely PC-port-library was an advantage, for many of the reasons you state.

But when you have to turn around and buy another damn 360 every 3-6 months at $300+ dollars a pop, how the fuck is that any cheaper at all than the PC?

If I had the kind of money some people spend on constantly replacing and repairing their 360s, I'd never have to worry about PC upgrades ever again.

[MagGnome]

Goddamn you people are dramatic little bitches. Sure it sucks the shit is breaking, but they're fixing it for free. I'd hate to see how you react to actual problems.

Well fuck you too Pomeroy. :p

My 360 did RROD since that post, and now I have to wait for a coffin, and then wait to get it back. Then I have to hope that it never dies again, which it more than likely will.

There's no excuse for it. It's great they repair it, but it sucks owning a piece of equipment that I'm afraid to use.

[DarkDay]

Because back when it was the Xbox 1, and the thing was actually reliable, the largely PC-port-library was an advantage, for many of the reasons you state.

But when you have to turn around and buy another damn 360 every 3-6 months at $300+ dollars a pop, how the fuck is that any cheaper at all than the PC?

If I had the kind of money some people spend on constantly replacing and repairing their 360s, I'd never have to worry about PC upgrades ever again.


That makes sense. I guess I was lucky as mine lasted perfectly till just recently, and besides the warranty the price drop made it ok in my mind to pick up another. First xbox was a tank, gamecube too. Ps2 left a bad taste in my mouth but had such a killer library.

If I was out that much money I would be all over some killer upgrades for my comp, but the 360 and ps3 have stolen much of the pc's thunder, makes me a sad panda. Keyboard mouse=no equal.

Being as it is I and many of us are left with following along and going where the big 3 "suggest" to get the games.

[rvieira]

The sad part is the most common repair is crack open the console, let it overheat then close the console again, if you repair your Xbox and they didn’t change de console most likely that’s the way they are repairing your box, and by overheating nothing has been permanently fixed and worst other components start to get stressed by too much heating.
I learn to fix my no-warranty 360 and so far I had 11 RRoD all of then for GPU/CPU failure fixing by overheating the motherboard.
Others components have been showing some problems, I can’t sustain any network connection for more then 1 minute even with my local media server Box, and the DVD tray now have the annoying behavior to stay open when a try to close, it takes 5 or 6 tries to it stay close and start reading the DVD.
I will not buy another Xbox, neither be an early adopter of MS next gen machine.

[Haywud]

My DVD drive is failing. Which conveniently falls outside the RROD warranty.

Hopefully using NXE installs will help it hang on for a while longer. It just irritates me that the only major hardware problem the original Xbox had was bad DVD drives, which killed mine, and somehow MS is still cutting costs on cheap drives.

My DVD drive started making noise this past Saturday. Today at lunch I powered on the machine to install the NXE update. It showed the game disc in the tray just before the update began the install process. Once the update was done. No disc in tray. :(

On the bright side, it's a quite DVD drive now :o

I don't blame the update. Obviously I had a problem before NXE was rolled out. But holy shit that timing sucks.

[pomeroy]

Well fuck you too Pomeroy. :p

My 360 did RROD since that post, and now I have to wait for a coffin, and then wait to get it back. Then I have to hope that it never dies again, which it more than likely will.

There's no excuse for it. It's great they repair it, but it sucks owning a piece of equipment that I'm afraid to use.

And you know what? I agree with you. I just hate the people who bitch and moan when they haven't had a problem yet. I'm on my third Xbox and, aside from a few "This sucks, I want to play X game" posts, I just didn't get that mad about it. It's just not that high on my list to get that amount of anger.

[Kelegacy]

My 360 died today. My first 360, the one with the shitty disc drive that never reads games but does movies SOMETIMES. Well, tonight I tried to install the update on it, downloaded and went fine. It said press A to continue to create my avatar and the display had green dashes all over the screen, like a checkerboard pattern. I said, this isn't good, to my girlfriend. Shut it down, powered it back up and 3 Red Lights. AWESOME!!! I turned it off, turned it back on and they were still there.

I called Microsoft and they are shipping me a box. It seems they will ship you a box if you don't have access to print off a shipping label. I said my printer was out of ink and not hooked up (true) and since I am home-ridden from my surgery, I can't go out and get it printed off.

This is a godsend, since the machine was a rock and wouldn't die...though the drive was broken in it. I didn't want to repair the drive only to have it die on me later with RRoD. Well, now I should have a working 360 in a few weeks. Thank god.

And I still have a backup 360 that I bought when my first one's drive shat to bed. So I'm still good to go!

[fitbabits]

And...bump.

She red-ringed again. I haven't turned it on since, but it didn't stop the asshole at Microsoft Customer Service asking if I had tried to red-ring it deliberately. Here's a transcript:

[This takes place after the initial troubleshooting and diagnosis part of the script...]

MSCS - Okay, Mr. Young, I do have one more question for you.
Me - Okay.
MSCS - Have you done anything to try to make your Xbox 360 fail?
Me - I'm not sure I understand the question.
MSCS - Have you tried anything to make you Xbox 360 fail?
Me - Again, I'm not sure I understand. I think I know what you're asking, but I don't know why you're asking.
[pregnant pause]
Me - No, I haven't done anything like that. It's been like this since I got it back from you last.
[pregnant pause]
MSCS - The cost of repair will be $100. Would you like me to give you your case number? Please write the case number clearly on the outside of your shipping box.
Me - You know what, I'm done. Goodbye.

Where does Microsoft find these people?

[Orca]

Look at all the threads around the web about how to make your 360 red ring so you don't have to pay for the repair, if it didn't die from a red ring. Did people think Microsoft was going to just keep accepting 'red ring repair' at face value forever?

[J Arcane]

Look at all the threads around the web about how to make your 360 red ring so you don't have to pay for the repair, if it didn't die from a red ring. Did people think Microsoft was going to just keep accepting 'red ring repair' at face value forever?
They brought it on themselves with their own weaselly behavior.

[fitbabits]

Look at all the threads around the web about how to make your 360 red ring so you don't have to pay for the repair, if it didn't die from a red ring. Did people think Microsoft was going to just keep accepting 'red ring repair' at face value forever?
I suggest you scan the rest of this thread for additional information pertaining to my own situation.

[Orca]

I suggest you scan the rest of this thread for additional information pertaining to my own situation.

What does your situation have to do with Microsoft adding in something to at least 'try' to dissuade people who, fearing their 360 might one day break, wrap it in a towel and force it to red ring?

Don't take the script personally. I doubt "Pete" on the other end really gives a crap one way or the other, he's just reading what he's supposed to.

They brought it on themselves with their own weaselly behavior.

People wrapping their 360 up and running it for hours, just to cause a red ring, isn't "weaselly behavior" too? Again, I'm not saying that's what JAYoung did, but that's why that part of the script has been added in.

[J Arcane]

People wouldn't be doing it if they hadn't exploited the publicity around the RROD to get away with not properly warrantying the rest of the console.

The fact of the matter is the thing's a piece of shit all around, the red ring is only one of the problems, and if people respond by similarly gaming the system to try and get a legitimate problem fixed, I say more power to them.

[fitbabits]

What does your situation have to do with Microsoft adding in something to at least 'try' to dissuade people who, fearing their 360 might one day break, wrap it in a towel and force it to red ring?

Don't take the script personally. I doubt "Pete" on the other end really gives a crap one way or the other, he's just reading what he's supposed to.
It has both nothing and everything to do with it. I understand they have to safeguard against deliberate sabotage, but it was made clear from the outset that my situation is about more than just one random RRoD.

And it's hard not to take it personally when the talking head on the other end of the line asks you in an accusatory manner.

[MagGnome]

My 360 died today. My first 360, the one with the shitty disc drive that never reads games but does movies SOMETIMES. Well, tonight I tried to install the update on it, downloaded and went fine. It said press A to continue to create my avatar and the display had green dashes all over the screen, like a checkerboard pattern. I said, this isn't good, to my girlfriend. Shut it down, powered it back up and 3 Red Lights. AWESOME!!! I turned it off, turned it back on and they were still there.

That's pretty much what happened to mine. I had to press A to confirm a selection in Fable 2, and that checkerboard pattern came up accompanied by a screeching whine. After that it was dead.

Hopefully I have my system back by next week.

[Orca]

People wouldn't be doing it if they hadn't exploited the publicity around the RROD to get away with not properly warrantying the rest of the console.

The fact of the matter is the thing's a piece of shit all around, the red ring is only one of the problems, and if people respond by similarly gaming the system to try and get a legitimate problem fixed, I say more power to them.

The rest of the console has the same one-year warranty everyone else in the industry gives, and doesn't appear to have a failure rate on other components that's much different from the competition.

It's not like the PS3 doesn't have issues, or even the Wii. They aren't as widespread as the red ring, but then again - neither is a 360 disc drive failure.

It has both nothing and everything to do with it. I understand they have to safeguard against deliberate sabotage, but it was made clear from the outset that my situation is about more than just one random RRoD.

And it's hard not to take it personally when the talking head on the other end of the line asks you in an accusatory manner.

Like I said two pages ago, e-mail Major Nelson with your case number and describe in detail what happened and how upset you are with the way you were treated.

Or keep complaining here, where nobody can help.

[fitbabits]

Like I said two pages ago, e-mail Major Nelson with your case number and describe in detail what happened and how upset you are with the way you were treated.

Or keep complaining here, where nobody can help.
Why should I, or anyone else for that matter, have to seek inside help for something that Microsoft promised to honor (the three-year warranty)? I'm sure Larry is inundated with people asking him for favors.

And I'm not looking for help here. I'm simply documenting the situation as a cautionary tale to anyone who reads it.

[Orca]

So you don't want a solution, or to bring the matter to someone who can get it changed - and maybe have that particular "Pete" looking for a new job?

When things aren't being done properly at a restaurant, your waiter is rude for example, do you just complain to the person you're sitting with or do you ask for the manager?

If you feel the way you were treated is bad enough to complain about, then complain where it matters.

[Kelegacy]

I guess I don't understand. If it's red-ringed, it should be fixed, right? Isn't that part of the billion dollar solution to keep Microsoft from being the subject of a class-action lawsuit? If it gets red rings, it should be fixed. JAYoung's console keeps red-ringing and they are refusing to fix it. I don't understand WHY. They can't have a valid reason. It's there, black and white. It has red rings. SO FIX IT!

[fitbabits]

So you don't want a solution, or to bring the matter to someone who can get it changed - and maybe have that particular "Pete" looking for a new job?

When things aren't being done properly at a restaurant, your waiter is rude for example, do you just complain to the person you're sitting with or do you ask for the manager?

If you feel the way you were treated is bad enough to complain about, then complain where it matters.
I want a solution. I want a working console. I want Microsoft to do something to address what I consider real concerns with their customer service.

I take your analogy on board, though. I guess I'm stubborn - being Scottish and all.

[J Arcane]

So you don't want a solution, or to bring the matter to someone who can get it changed - and maybe have that particular "Pete" looking for a new job?

When things aren't being done properly at a restaurant, your waiter is rude for example, do you just complain to the person you're sitting with or do you ask for the manager?

If you feel the way you were treated is bad enough to complain about, then complain where it matters.
I tell my friends and anyone else I can that it's a shit restaurant and encourage them to go elsewhere. Life's too short jumping through hoops to get satisfaction out of a shit product, when there's plenty of other products that aren't shit.

Word of mouth is big, baby. Power to the people.

[Kelegacy]

I want a solution. I want a working console. I want Microsoft to do something to address what I consider real concerns with their customer service.

I take your analogy on board, though. I guess I'm stubborn - being Scottish and all.

Well, start buying all your games on PS3. I know that isn't the best solution, especially when you have 360 friends--and it doesn't solve the exclusives on the 360 dilemma...but after this fiasco I'd be RIPPED.

Like someone else said, do a writeup and send it to the Consumerist. Let people hear the hoops you are jumping through to get your machine fixed, the way you're being treated like a criminal and caused this problem purposefully.

I hope I don't have any issues when I send mine back in. The back of the case is slightly warped from overheating, but I've never tampered or opened it. I have to thank NXE for finally giving me the red rings. I was using it just for a DVD player since it didn't play games anymore, but hopefully this fixes my issues.

Though it seems like once you red ring you'll keep getting them. Doesn't sound like they fix much. Should be cheaper for them just to send you a new Arcade unit instead of shipping, for free, and fixing, for free, the same damn box all the time.

[BabyJesus]

I just want to note, that the "did you try to red ring on purpose" question was not part of the script that I had to get my not even 1 month old replacement repaired AGAIN.

Of course the guy on the other end sounded like he was talking to Chris Rock with all of the laughter going on. So he may have forgotten.

[BabyJesus]

Though it seems like once you red ring you'll keep getting them. Doesn't sound like they fix much. Should be cheaper for them just to send you a new Arcade unit instead of shipping, for free, and fixing, for free, the same damn box all the time.

Yeah, mine came back with all different guts in the same case, seems like alot of effort to save 4 pieces of plastic.

My 2nd replacement didn't red ring it E74'd.

[Kelegacy]

My representative was "Ben" and he had to put me on hold twice to get confirmation at what we had to do. But it was short, sweet, and he wasn't that bad. Didn't even go through the troubleshooting script, since I told him flat-out what it was.

I was also pretty assertive since I was riding high on a couple pain pills that kicked in shortly after the call started. As soon as he picked up, I realized "aw fuck, here comes the narcotic wave!"

[fitbabits]

I just want to note, that the "did you try to red ring on purpose" question was not part of the script that I had to get my not even 1 month old replacement repaired AGAIN.

Of course the guy on the other end sounded like he was talking to Chris Rock with all of the laughter going on. So he may have forgotten.
That's what pissed me off most - i don't think it was part of the script. I suspect I'm on some sort of 'black list' and the rep I spoke to was told to ask. In any case, I'm done. I won't buy a new Xbox 360 to replace the one I have (why should I?), and I won't be forking out $100 to have Microsoft repair something that they fucking broke.

[MagGnome]

I'm really afraid that when I get mine back it will just red ring again. That seems to be all too common.

[BabyJesus]

That's what pissed me off most - i don't think it was part of the script. I suspect I'm on some sort of 'black list' and the rep I spoke to was told to ask. In any case, I'm done. I won't buy a new Xbox 360 to replace the one I have (why should I?), and I won't be forking out $100 to have Microsoft repair something that they fucking broke.

One more thing you can try(if you already haven't) is going through the web page to get it serviced, I think you can go through the whole process without ever talking to anyone.

[wyeast]

People wrapping their 360 up and running it for hours, just to cause a red ring, isn't "weaselly behavior" too? Again, I'm not saying that's what JAYoung did, but that's why that part of the script has been added in.
People wouldn't have resorted to that kind of shenanigans if they didn't rig the script to only accept a very specific symptom of failure, and ignore a whole host of other interrelated failure symptoms, like GPU heatstroke.

Also, bear in mind that when the 'towel trick' (http://www.cheapassgamer.com/archives/xbox-360-towel-trick-vs-cheapyd.php) first came about, it was to temporarily FIX an RRoD'd console. Not induce one. It was a means to gimp along just a little longer with your busted ass console.

[BabyJesus]

I'm really afraid that when I get mine back it will just red ring again. That seems to be all too common.

I don't understand what they are doing, I mean if its a cooling problem how hard is that to fix?

[MagGnome]

One more thing you can try(if you already haven't) is going through the web page to get it serviced, I think you can go through the whole process without ever talking to anyone.

I can vouch for this. I ordered my coffin online without ever talking to a person.


I don't understand what they are doing, I mean if its a cooling problem how hard is that to fix?


Who knows? My confidence in Microsoft is pretty low at this point.

[Kelegacy]

One more thing you can try(if you already haven't) is going through the web page to get it serviced, I think you can go through the whole process without ever talking to anyone.

This is true. I almost did it but wanted to speak to someone directly to request my coffin instead of printing out a shipping label.

JAYoung, I'd try that--the online route. You have nothing to lose, right?

[Orca]

I tell my friends and anyone else I can that it's a shit restaurant and encourage them to go elsewhere.

So, because of one shitty waiter who you didn't even complain about, you'd just tell everyone the whole restaurant sucks?

Do you see where you failed in your responsibility as a consumer to tell management "hey, this sucks - fix it" in that example?

[Kelegacy]

So, because of one shitty waiter who you didn't even complain about, you'd just tell everyone the whole restaurant sucks?

Do you see where you failed in your responsibility as a consumer to tell management "hey, this sucks - fix it" in that example?

Except this time it's not one waiter, but the resturant or cooks keep messing up his order. He sent it back so many times that now they won't let him order from their menu anymore.

[J Arcane]

So, because of one shitty waiter who you didn't even complain about, you'd just tell everyone the whole restaurant sucks?

Do you see where you failed in your responsibility as a consumer to tell management "hey, this sucks - fix it" in that example?
Tough shit, that's the way it is. It's the owner of the establishment's job to make sure shit like that doesn't happen. If he's hiring people who pull shit like that, who the hell knows what else he's slacking off on. What's to say he's not being similarly lax about the food safety rules?

It's not my fucking responsibility. There's a lot of restaurants in the world, I don't need to waste my time putting up with shit like that.

[pomeroy]

It's not my fucking responsibility. There's a lot of restaurants in the world, I don't need to waste my time putting up with shit like that.

Except in this case there's like three other restaurants and the one you're having issues with has the most and best food, the plates just break.

[J Arcane]

Except in this case there's like three other restaurants and the one you're having issues with has the most and best food, the plates just break.
That's funny, because I'm seeing a hell of a lot of duplication on the menus these days, and the actual house specialties frankly weren't that great.

[MagGnome]

One of the restaurants has a family friendly atmosphere where everyone from grandma down to the kids enjoys eating. Foodies tend to avoid it though, as the fare is mostly fluff.

Another restaurant has a few really good dishes but needs more, and the management keeps promising a hot new gathering space that never materializes and no one is really excited about anyway.

The last restaurant has some really hot waiters but the place is very noisy and the sprinklers are likely to go off at any time, ruining your meal. The management has spent a lot of money supposedly fixing this issue, but it keeps popping up over and over. The hot waiters will let you "plug into them", for a price. ;)

[danhoo]

That's funny, because I'm seeing a hell of a lot of duplication on the menus these days, and the actual house specialties frankly weren't that great.

The steak was good the first time, and the second, and maybe the third. They need to branch out into chicken, though.

[MagGnome]

No one saw my fun metaphor? :(

[mister slim]

I only pay attention to car and/or pornstar analogies.

[Kelegacy]

My box showed up at my parents' house today. I must have had their info down for my shipping address. Weird, cuz the guy on the phone made me verify my address, and it was my apartment. I would have been home all this week from post-op recovery, but now I have to wait until Turkey Day to take my 360 over and pack it all up.

[wyeast]

I only pay attention to car and/or pornstar analogies.

It's like Liz Vicious came by to take you to your interview as a porn photographer. She rolls up in this cute little Mustang. She tells you to drive so she can be free to dish out some road head as you go on your merry way.

So you roll out and turn on the radio for some kickin' beats. Except the radio is on the fritz, and is stuck on the 24 hr Barry Manilow station on Sirius. Well, Liz has got this thing about Barry, and it puts her right out of the mood, so no road head. That's when you discover the gearbox won't go out of 2nd, so you're stuck with the motor screaming like a sick banshee trying to nurse it above 45mph. You try to keep it positive. "Hey baby, it's not like you can hear Barry over the engine. How about a little sugar?" Well, like a trooper she slinks down and starts fiddling with your zipper when all of a sudden, *WHAM* the car comes clattering to a halt, and Liz smacks her head on the radio, knocking your quad Grande Frappucino all over her.

Liz flips out on you as you look helplessly at the red lights blinking on the dashboard. Overheated. Way to go, champ. She jumps out of the car, strips off her shirt, and starts wringing out cold Frappucino while juggling her cellphone trying to arrange a rescue.

Sarah Blake and another girl pulls up in a Miata, having noticed you fumbling amidst the hissing steam trying to cool off the motor. Liz tells her about you being late for an interview, but she's arranged for one of the roadies to come out in the company wagon to give you a lift. But now she's gonna be late for her own photoshoot and can't afford to wait around with you.

"No problem," Sarah says. She'll give Liz a ride in her car. "But what about me?" you ask. Sorry, two seater. There wouldn't even be room for Liz, but Carlene's offered to stay and keep you company. "Carlene?" you ask.

Turns out, Carlene's an even bigger star than Sarah and Liz combined. Only you wouldn't know it, because she hasn't been in any movies you've seen. But on the hermaphrodite circuit, she's huge.

Really. Huge.

Liz and Sarah roar off in a cloud of dust. Carlene settles into the passenger seat of the busted ass Mustang. You see a telltale mouse (well... RAT) come sneaking out of the house in Carlene's hotpants as she parts her knees to put her purse down on the floor. You throw up in your mouth a little. She says something about road head, but you politely decline, as you think you've got the motor finally cooled off and you need to concentrate on driving to get to the interview.

You slam the hood down, hop in the car, and put the key in the ignition. That's when the switch makes a loud POP and smoke comes pouring out of the steering column.

"Looks like we got nothing but time now, baby," Carlene says... :eek:

[MagGnome]

So who is the hermaphrodite then? Is that Steve Balmer or CliffyB? :p

[bapenguin]

Why should I, or anyone else for that matter, have to seek inside help for something that Microsoft promised to honor (the three-year warranty)? I'm sure Larry is inundated with people asking him for favors.

And I'm not looking for help here. I'm simply documenting the situation as a cautionary tale to anyone who reads it.

If there's one thing my mother always taught me it's, if you don't get what you should be getting, and no one is listening - yell louder.

There's simply no excuse for you to NOT email every Microsoft/XBox address that's publicly available about the situation.

[fitbabits]

If there's one thing my mother always taught me it's, if you don't get what you should be getting, and no one is listening - yell louder.

There's simply no excuse for you to NOT email every Microsoft/XBox address that's publicly available about the situation.
I did so this morning, actually. Not to request a repair/replacement, though. Rather, I emailed everyone I could think of and included the details of every single call I'd made in relation to this matter.

[bapenguin]

I did so this morning, actually. Not to request a repair/replacement, though. Rather, I emailed everyone I could think of and included the details of every single call I'd made in relation to this matter.

Awesome. Yeah, I wouldn't request those people replace it, they aren't the people that can do that. But anyone directly involved on the team needs to hear about it, it's their hard work that's going to shit by some minimum wage call center asshole.

[fitbabits]

Awesome. Yeah, I wouldn't request those people replace it, they aren't the people that can do that. But anyone directly involved on the team needs to hear about it, it's their hard work that's going to shit by some minimum wage call center asshole.
Indeed, which is also why I didn't bother Larry.

[BabyJesus]

I did so this morning, actually. Not to request a repair/replacement, though. Rather, I emailed everyone I could think of and included the details of every single call I'd made in relation to this matter.

Good for you, hope you get some positive action.

I know I'm gonna finish the games I have and if it happens again, that might be it for me and XBOX. Perhaps back to PC gaming again.

[MagGnome]

I know I'm gonna finish the games I have and if it happens again, that might be it for me and XBOX. Perhaps back to PC gaming again.

I think I'm going to get Gamefly for the 360 and buy the rest of my games on the PC. I'll buy the arcade titles I really want and Gamefly all of the retail releases that interest me.

[mister slim]

I think I'm going to get Gamefly for the 360 and buy the rest of my games on the PC. I'll buy the arcade titles I really want and Gamefly all of the retail releases that interest me.

GameFly is a wonderful thing. Wanna give me your referral? I think I get store credit or something.

[Kelegacy]

I think I'm going to get Gamefly for the 360 and buy the rest of my games on the PC. I'll buy the arcade titles I really want and Gamefly all of the retail releases that interest me.

Do what I did: Google "Free month trial Netflix Gamefly". They give free months for Netflix subscribers, but don't check to see if you're really a Netflix member. There should be a link somewhere online and you get a free month to test drive the system yourself. I wasn't a member of Netflix, but I got a free month.

Try this link. I can't get it to work, but it could because of cookies on my computer, and I'm already a GF member. http://www.GameFly.com/netflix1/

If it doesn't, scan for more. But don't settle for anything less than one free month. That will give you enough time to have a fair trial of the system.

Make the industry regret those $60 games! Use Gamefly! Punish Microsoft for making a shitty system! Use Gamefly!

Disclaimer: Kelegacy does not endorse or advocate punishing the industry or Microsoft in anyway.

[MagGnome]

GameFly is a wonderful thing. Wanna give me your referral? I think I get store credit or something.

I'll keep that in mind if/when I sign up. :)


Disclaimer: Kelegacy does not endorse or advocate punishing the industry or Microsoft in anyway.

I do - go Gamefly!

Thanks for the info. I actually am a Netflix subscriber, and I'll look into that.

[wyeast]

But anyone directly involved on the team needs to hear about it, it's their hard work that's going to shit by some minimum wage call center asshole.
This right here. The truth must get out.

[mister slim]

I think I have some free trial codes lying around somewhere. GameFly includes them with every used game for some reason.

[MagGnome]

I think I have some free trial codes lying around somewhere. GameFly includes them with every used game for some reason.

Hook a brother up!

Do you guys think it's worth $22.95 a month for two games? I know I'd have to play through them much quicker than I do now, otherwise I'd have the same game sitting around for a month or two. That's what happens with Netflix. :o

[bapenguin]

If you are going to do Gamefly, there's always the banner on the front page that supports CoG.

[roboninja]

Hopefully you get some satisfaction, fits.

The RRoD issue is what pushed me to a PS3 instead, even though many people told me the issue was fixed :insertmissingrolleyeimage:

[MagGnome]

If you are going to do Gamefly, there's always the banner on the front page that supports CoG.

I hadn't even noticed. Thanks for pointing it out. :o

[Gormanimal]

Hook a brother up!

Do you guys think it's worth $22.95 a month for two games? I know I'd have to play through them much quicker than I do now, otherwise I'd have the same game sitting around for a month or two. That's what happens with Netflix. :o
That's exactly why I can't do one of the game rental services.

[mister slim]

Hook a brother up!

Do you guys think it's worth $22.95 a month for two games? I know I'd have to play through them much quicker than I do now, otherwise I'd have the same game sitting around for a month or two. That's what happens with Netflix. :o

I do the 3-game plan, so I can try games I'd never buy and give them a shallow look. I recommend the 2-game plan, just so you'll have something to play while your other game is in the mail.

[BabyJesus]

JAYoung, did you ever get any kind of response from your last attempt?

[fitbabits]

JAYoung, did you ever get any kind of response from your last attempt?
You know, it's weird seeing 'JAYoung' instead of 'fitty,' 'fits,' etc...

Anyway, no. No resolution, although my ailing console is sputtering along still. It works for a while, then red-rings, then works for a while, etc.

The last time I called I was quoted the repair cost. I didn't even bother going into it.

Still haven't heard anything from anyone at Microsoft about it, either.

[AniAko]

You know, it's weird seeing 'JAYoung' instead of 'fitty,' 'fits,' etc...

Anyway, no. No resolution, although my ailing console is sputtering along still. It works for a while, then red-rings, then works for a while, etc.

The last time I called I was quoted the repair cost. I didn't even bother going into it.

Still haven't heard anything from anyone at Microsoft about it, either.

It's sad to say... BUT if you post a news story about it, and we all digg it, they'll definitely do something about it. Could be a last resort, business is a dirty world, and there's nothing wrong being dirty to rectify things.

[fitbabits]

Thread resurrection in 3...2...1...

I'm now on 28th RRoD. Yes, 28.

Here's the most recent video:

a5bf94b0

[fitbabits]

On the phone with Xbox support right now... I love this dance - I know all the moves, I know when to dip and when to lift.

[Orca]

Ummm...do you always have the vents on the end blocked by games?

[fitbabits]

Ummm...do you always have the vents on the end blocked by games?
The vents are not blocked. Look at the video closely - the 360 is recessed, whereas the games are not. There's NO blockage occurring at all.

[Johan]

The games are in front of the system (beat me to it!).

I'm on my third. It's like having three testicles, and having each one squeezed and popped off. Not that I would know anything about that, of course. :D

[Orca]

I can't really see much of the video - it's too dark on this monitor - so it looked like the games were stacked against it :p

[fitbabits]

I can't really see much of the video - it's too dark on this monitor - so it looked like the games were stacked against it :p
I may be daft, but I'm not stupid. :)

[fitbabits]

The games are in front of the system (beat me to it!).

I'm on my third. It's like having three testicles, and having each one squeezed and popped off. Not that I would know anything about that, of course. :D
This is STILL my launch console, but it's red-ringed a total of 30 times now. This is the 28th time it has red-ringed since I last got it back.

[fitbabits]

And it's going to cost $130 to send it in for repair... It's officially out of warranty, and I was given the same old crap about the continued failures being my fault.

I guess I could sell all the games sitting beside the 360 in order to be able to afford the repair.

[Stoke]

Damn that sucks. Sorry man :(

[fitbabits]

And...it's once more back from the dead. Weird as fuck, if you ask me.

[Purple Santa]

And...it's once more back from the dead. Weird as fuck, if you ask me.

You have a zombie 360? ;)

[wyeast]

And it's going to cost $130 to send it in for repair... It's officially out of warranty, and I was given the same old crap about the continued failures being my fault.

I guess I could sell all the games sitting beside the 360 in order to be able to afford the repair.

I find $130 to be a laughable offer of repair, considering the dismal reliability of "refurbed" launch boxes. A friend of mine just got his RRoD back, they're still shucking out POS xenon refurbs instead of jamming Opus boards in there. (or better yet, some Jasper derivative)

Weak sauce. Weak sauce indeed.

[Johan]

You have a zombie 360? ;)

Who doesn't? :confused:

hee hee! ;)

[Blue]

The games are in front of the system (beat me to it!).

I'm on my third. It's like having three testicles, and having each one squeezed and popped off. Not that I would know anything about that, of course. :D

I'm pretty terrible at math, but wouldn't you have no testicles if all three have been squeezed and popped off?

Though I may be reading too much into this to begin with...

[Blue]

And it's going to cost $130 to send it in for repair... It's officially out of warranty, and I was given the same old crap about the continued failures being my fault.

I guess I could sell all the games sitting beside the 360 in order to be able to afford the repair.

I remember a while back you said you were potentially going to contact some higher ups to let them know what was going on. Did anything come of it or did you hold off? I can't fathom someone wouldn't send you one on the house loaded with games at this point.

What's been happening is even obnoxious to me and I don't have any claim in this.

[fitbabits]

I remember a while back you said you were potentially going to contact some higher ups to let them know what was going on. Did anything come of it or did you hold off? I can't fathom someone wouldn't send you one on the house loaded with games at this point.

What's been happening is even obnoxious to me and I don't have any claim in this.
Have you ever talked to drying paint? It's kinda like that.

[Purple Santa]

Who doesn't? :confused:

hee hee! ;)

Touche my good man, touche :p

Actually mine hasn't died yet. I have had the disc drive replaced but I am still on the original launch. Although it's buggy as hell. I turn it on, i'll get a weird long message in English and Japanese. Other times I try to turn it on, but the machine won't start. I also get RROD but if I shut it off then turn it back on, it will work.

[Blue]

Have you ever talked to drying paint? It's kinda like that.

Well no, I honestly haven't.

[mister slim]

Well no, I honestly haven't.

Well you have not lived.

[AcidCrashX]

sorry to hear about your mess dude. I'm shocked you havent decided to give up on MS yet.

[Blue]

Well you have not lived.

My Saturday night plans have now changed. This is on the agenda.

[mister slim]

My Saturday night plans have now changed. This is on the agenda.

Schedule in some time for toothpick sorting too.