View Full Version : AT&T halts online sales of iPhone in NYC area

12-28-2009, 11:26 AM
AT&T halts online sales of iPhone in NYC area (http://www.msnbc.msn.com/id/34601378/ns/technology_and_science-wireless/)

Interesting. I wonder what the actual behind-the-scene story is?

12-28-2009, 11:33 AM
Yeah, the line they quote is great, referencing Consumerist (http://consumerist.com/2009/12/att-customer-service-new-york-city-is-not-ready-for-the-iphone.html), quoting an online customer service rep:Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone. You don't have enough towers to handle the phone.

12-28-2009, 05:08 PM
I wonder if it a accidental glitch or something done on purpose. Either way..OOPS!

Edit: From Consumerist (http://consumerist.com/2009/12/att-says-fraud-consumerist-says-o-rly.html): The current line: "Due to increased fraudulent activity, the Apple iPhone may not be available to purchase online in certain ZIP codes."

I really love the last line from the transcript in that link: "Sometimes popularity leads people to make poor decisions."

And the previous CSR statement, about an overtaxed network, is consistent with comments from AT&T customer service chief Ralph De La Vega, who recently warned that data hogs -- mostly in New York and San Francisco -- would soon get their comeuppance.

12-28-2009, 10:48 PM
would soon get their comeuppance

You hear that, AT&T subscribers? That is the sound of them taking off their belt for the whoopin' you're about to receive. How dare you use the service you pay for!

Ink Asylum
12-28-2009, 10:53 PM
Yeah! What do you think "Unlimited" means? That you can use all you want? Pshaw!

12-28-2009, 11:10 PM
What's weird is that AT&T has had terrible cell phone coverage pretty much forever. I was literally forced to switch to Verizon years ago just to be able to make a call. Have they been near-bankruptcy for a decade? There's no other rational explanation for still being so far below adequacy.

12-29-2009, 07:32 AM
iphone should have never been on AT&T in NYC in the first place, considering they have about the worst network you can pick in that region. Back when it came out I didn't really bother looking at the phone because of that.

12-29-2009, 07:53 AM
I read somewhere they did this because they couldn't support service in the NYC area due to all the phones.... in their defense, 7 million people living in such a small area, and everyone has a phone now a days, is a lot of people.

12-29-2009, 08:08 AM
They only stopped selling them for a few hours and I don't think anyone really knows the reason why. They're for sale again, as of yesterday.